Refund policy
Shipping for returns
Our returns policy lasts 14 days if 14 days have gone by since your delivery date then, unfortunately, we can't offer you a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at lux.dolpa@yahoo.com.
Should you need to return your item for a refund, please email us first at lux.dolpa@yahoo.com we will send you all the details that are necessary to return your items.
You can always contact us for any return question at lux.dolpa@yahoo.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
To be eligible for a return, your item must be unused and in perfect condition and in its original packaging as when you received it and sent back to us within 14 days. Anything we receive after 14 days from the delivery date will be rejected and sent back to you.
Due to hygiene purposes, we can't accept earrings back.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We are unable to offer an exchange unless the item you need is a different size (rings only). If you would like to exchange an unsized item, you will need to return the item for a refund and place a new order.
*We do not exchange or accept returns on earrings.
We only replace items if they are defective or damaged this doesn't include gemstone items that are chipped, cracked gemstones. If you need to exchange it for the same item, send us an email at lux.dolpa@yahoo.com.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
To complete your return, we require a receipt as proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and credited to your original method of payment which can take upto 10 working days. Refunds can only go back on the card the items had been purchased.
Refunds will not be accepted if the goods have been damaged by you; this includes damage caused by inadequate packaging by you when returning goods.
Please note that the cost for returning an item is at the customers' expense and is non-refundable. For all returns from outside the EU, please send via standard post and not a courier service. If you chose to return items via courier service, we cannot be liable for the custom duty charges.
UK Shipping Costs
Royal Mail 1st Class Track & Sign Delivery (1- 2 Working days) £3.95
Royal Mail 2nd Class Track & Sign Delivery (2- 4 Working days) £3.29
Royal Mail Special Delivery (Mon-Fri) £8.95
International Shipping Costs (excluding local taxes)
Europe: £15.00, please allow 5-10 working days
USA & Canada Signed and Tracked via Royal Mail - approx 7-10 working days costs £25.00.
UAE Shipping £15 Approx 5-10 working days.
New Zealand & Australia: £40 Please allow 10 working days for delivery.
Please note: Couriers will not deliver to a PO Box address. All addresses must be physical and require a signature on receipt. All shipping excludes any custom duties and local taxes, we cannot cover these.
